Your Duties To Inspect Promptly
Upon receipt of your order please promptly check the contents of your shipped package. If there are any issues you believe are damage to item(s) in your package please be sure to promptly inform our authorized customer service representative about damage within 5 days of receiving your order package.
Returns & Refunds Never Apply
Products which are never approved for return or refund include clearance, factory discount, close-outs, and any other product which is sold at a discount such as low-stock colors, single remainder items, or special final sale items.
Request A Return
In order to return any wedding decor store purchase you must contact and request a return by speaking with our authorized customer service representative to occur within five (5) days of the actual date you first received your wedding supply product order.
In the event you meet that strict and literal five (5) day request return notice requirement, you must act promptly to actually ship that purchased product back to us (at your expense) and that return item must arrive in our possession not more than fourteen (14) days from the initial date you initially received that purchased product. These return policies are not mere recital and will govern whether or not a return credit is forthcoming.
If you meet all return requirements described above, a refund will be processed but subject to a 20% restocking fee. Remember, your shipping costs when buying or returning purchases are never refundable.
Returnable items must be received back to us without damage and the returned product must be received in its original packaging and in otherwise perfect condition (e.g. unopened and unused). Please be sure to use a carrier that offers tracking and a signature delivery confirmation for any returns you pursue.
Any returned item is closely scrutinized. Any indication that product was opened or used for any purpose will result in a denial of a refund. In order to retrieve a returned item we deny to refund will require the buyer to accept sole responsibility to fund the cost of our staff packaging and reshipping a denied returned item back to you to occur at your expense.
After you meet the five (5) day notice requirement described above, and assuming the purchased product was never opened and never used for any purpose that return item is mailed back to us:
Wedding Decor Store
2120 33rd Street
Orlando, Florida 32839